When patient records, schedules and insurance processes are critical to your business, the computer systems running at an optimum level are paramount.   Dental Care Partners (DCP) operates more than 70 Sears Dental and DentalWorks offices in major metro areas throughout the Southeast and Midwest U.S. and they boast the highest quality dental care available.

DCP has created a work environment where its 1,100 dentists and support personnel employees can focus on treating patients – not on technology.   So when the CIO position needed to be filled for their headquarters in Cleveland, Ohio, a search began for a multifaceted individual – a technical visionary and a business thought leader.

Doug Brown, DCP President said, “Getting the right person into this position was very strategic.  Our business is very data driven and we don’t rely on outside vendors for support or to enhance our systems.  Almost immediately, BEST Group provided excellent, high quality candidates that matched our needs.  BEST Group’s deep understanding of candidates’ strengths and weaknesses made it easy and fast in evaluating candidates and finding the right new team member.”

Dental Care Partners was already working with an executive search firm when BEST Group came into the picture.  Brown explained, “We were not having a good experience with the firm we’d retained.  The work was slow, and the quality of the candidates was not up to our measures.  As a result, we decided to pursue other avenues.  We found BEST Group to be dead on in matching our company’s needs to the right person for the job.” 

“Once in a while, companies become dissatisfied with their choice in search firms,” said Dave Schenk, BEST Group President and CEO.  “We became aware of the search, and I called to inquire about their progress.   DCP expressed concern about under-qualified and under-screened candidates.  We discussed a different approach and they came our way.  Within two months, Dental Care Partners had a new CIO.”

With constant networking and interviewing of IT professionals, BEST Group leveraged an expansive database to find the right candidates for DCP interviews.  Schenk continues, “And of course, personality, work experience and past work environment all play in to matching the right candidate for the right position.  Then it’s up to the firm to pick the best possible match.”

And that’s exactly what happened.  Brown said, “We interviewed a handful of candidates within two weeks.  The quality of each was excellent.  Plus, BEST Group provided an honest assessment of each candidate, with a true interest in getting the RIGHT person on board – not just any person.  I realize time is money – but getting right and fast was even better!”